Shipping policy

Shipping Policy

Thank you for choosing So Potent for your fashion needs! We are committed to providing you with high-quality clothing and excellent service. Please read our shipping policy carefully to understand how we handle orders, shipping, and delivery.

1. Order Processing Time:

   • All orders are processed within 1-3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Methods and Times:

   • We offer several shipping options to accommodate your needs:
     • Standard Shipping: Estimated delivery within 5-7 business days.
     • Express Shipping: Estimated delivery within 2-3 business days.
     • International Shipping: Delivery times vary depending on the destination, typically between 7-21 business days.

3. Shipping Rates:

   • Shipping rates are calculated based on the weight of the package, shipping method selected, and destination.
   • Free standard shipping is available for orders over a certain amount. Check our website for current promotions and offers.

4. Order Tracking:

   • Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
   • You can track your order using the provided tracking number through our website or the carrier's website.

5. Shipping Restrictions:

   • We currently only ship within the United States. We apologize for any inconvenience this may cause to our international customers.
   • We do not ship to P.O. boxes. Please provide a physical address for delivery.

6. Delivery Issues:

   • While we strive to ensure timely delivery of all orders, we cannot be held responsible for delays caused by factors beyond our control, such as weather conditions, natural disasters, or carrier delays.
   • If you encounter any issues with your delivery, please contact our customer service team, and we will do our best to assist you.

7. Order Changes and Cancellations:

   • Once an order has been placed, changes or cancellations cannot be guaranteed. Please contact us as soon as possible if you need to modify or cancel your order, and we will do our best to accommodate your request.

8. Shipping Address:

   • Please ensure that the shipping address provided at checkout is accurate and complete. We cannot be held responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

9. Shipping Holidays:

   • Please note that our warehouse is closed on major holidays. Orders placed on these days will be processed on the next business day.

If you have any further questions or concerns about our shipping policy, please feel free to contact our customer service team at [contact email/phone number]. Thank you for shopping with So Potent!